Recent Posts

Certified: SERVPRO Cleaned

7/4/2020 (Permalink)

Decal/Sticker of Certfied Clean SERVPRO Certified cleaned information for San Antonio, Bexar county and surrounding areas.

Ushering in a new standard of clean

As America gets back to business, we all have a new sense of what it means to be clean. In fact, 89% of consumers are uneasy about going back to brick-and-mortar locations*. At SERVPRO of East San ANtonio, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal. And we’re doing just that with Certified: SERVPRO Cleaned.

Certified: SERVPRO Cleaned, our new defensive pathogen cleaning program, goes way beyond standard janitorial cleaning practices. This is proactive viral pathogen cleaning. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO of East San Antonio Professionals to bring a higher standard of clean to the places we gather.

So how does it work? It’s grounded in our unique 3 C’s:

• Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.

• Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.

• Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community.

So when you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence. Because you’ll know the #1 choice in clean up and restoration was there.

Are you interested in our Commercial Services, or are you a consumer who wants to learn more?

Call us today! 210-757-0275

A Disaster Preparedness Evaluation for Businesses | SERVPRO® of East San Antonio

5/12/2020 (Permalink)

office furniture and supplies submerged under water in an office room Taking measures to reduce the time that your business is closed after a disaster is crucial for any company. Let SERVPRO of East San Antonio be your

Understanding how to lessen your business’ risks is an important part of business ownership, and it is important to remember how natural disasters and emergencies can be an integral part of that. Evaluating how prepared your business is for a disaster may seem intimidating, but it can provide extremely helpful metrics on where you are doing well and where to improve.

Taking into account some key aspects of your business can provide important information about where your disaster preparedness efforts stand. Making sure you have adequately stocked supplies, purchased insurance coverage and planned ahead will go a long way in protecting your investment.

Your Commercial Insurance Coverage

Following a disaster, many businesses find out the hard way that their commercial insurance policy does not cover as much as they assumed it would. To be fully covered against severe weather or other emergencies, add-ons such as umbrella coverage, interruption insurance and flood policies are often necessary. It is wise to have a sound understanding of your policy so you can determine if there are coverage gaps you may need to fill in.

Your Emergency Plan and Supply Kit

In a natural disaster or other emergency scenario, tensions are high and there is often not much time to react. That is why planning ahead is so important to keep you and your employees safe. Make sure you have a plan in place that encompasses a variety of scenarios—there may be orders for a sudden evacuation, or you may be required to remain in the office until help can arrive. Make sure you are ready for either of these scenarios with a plan and adequate emergency supplies.

Your Plan for Restoration and Recovery

If your business sustains damage during a disaster, the restoration process will often halt operations for a time—but thankfully, you can do your part to reduce this interruption. Be sure to know the facts about the Small Business Administration’s disaster loan assistance offerings so you can apply for those as quickly as possible. Additionally, knowing in advance what restoration company you will work with will allow you to call them immediately after the danger passes.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

We are San Antonio's Cleaning Experts

3/20/2020 (Permalink)

Bacteria with cleaning tips Tips and Suggestions from SERVPRO on how to help limit spreading viruses

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of East San Antonio, 210-757-0275

Increasing Your Home’s Weather Resistance With Weatherproofing | SERVPRO® of East San Antonio

3/17/2020 (Permalink)

a person placing weather stripping on a white window If you have any storm damage, SERVPRO of East San Antonio is here to help. We are available 24/7 and ready to assist you when you need it most.

It is normal to be concerned when you discover that severe weather is in the forecast, especially considering that around half of all the insurance claims made by homeowners involve weather damage. Though there is no way to guarantee that weather damage can be prevented, there are precautions that homeowners can take to make their homes more weather-resistant.

By implementing weatherproofing measures, homeowners can significantly reduce the chances that severe weather will cause damage to their homes—and considering that implementing weatherproofing is not an expensive or time-consuming task, it is certainly worth doing.

Weatherproofing for Household Resistance

Keep Your Shingles in Shape
Newly constructed homes are not the most common site of roof leaks, but it is a very real possibility nonetheless. Regardless of your home’s age, keep an eye out for any damaged or missing shingles, as these are often the first sign that a roof leak is present.

Beat the Weather With Weatherstripping
Installing weatherstripping around your home’s doors and windows seals up minute cracks and keeps the weather outside where it belongs. Not only does this benefit you by preventing heavy rains from saturating into these microscopic cracks, but it is also a money-saving measure for your electric bills and is recommended by the Department of Energy.

Gut Debris From Your Gutters
When heavy rains roll in, clogged gutters can lead to standing water that causes water damage to seep into your home. Twice-yearly cleanings are the best way to prevent this, but it is also wise to keep an eye on your gutters throughout the year—look for cracks, standing water or downspouts that should be draining but appear dry.

Pick the Right Paint
Exterior paints are often about more than just a color thanks to recent technological advancements. Many paints now have extra waterproofing and UV-protection measures built-in, so the next time you decide it is time for a new coat, consider choosing a color that includes some of these features.

If you have issues with storm damage to your home, we are always here to help. Contact us 24 hours a day for a rapid response.

Preparing Your Business for the Risk of a Fire | SERVPRO® of East San Antonio

2/24/2020 (Permalink)

a green exit sign surrounded by flames If your San Antonio business has experienced a fire, call SERVPRO of East San Antonio. We provide a full service from mitigation to restoration.

Business owners are wise to complete an honest assessment of their risk levels to protect themselves and their investment in the business.

While this does have to do with industry and market trends, it is also wise to understand the risks you face from disasters such as fires as well. A business can be rendered inoperable by a fire in a moment, and only the most prepared business owners find themselves able to reopen.

Adding fire safety standards to your business is a simple and effective way to make sure you are protected. Considering fire safety codes, helping your staff prepare and reducing your fire hazards will go a long way in preventing and preparing for a fire.

Making Sure Your Business Is Prepared for a Fire

Follow code guidelines and inspection schedules. Being aware of the commercial fire safety codes that are applicable to your industry is the top thing to do for fire safety. Keeping up with equipment inspection schedules, keeping fire extinguishers handy and following the other applicable guidelines are the best steps that business owners can take.

Identify your specific risks. Every business must deal with different fire risks depending on its industry, so it is wise to understand exactly what risks you face. This will help you focus your fire safety efforts on the right things and be sure that you are being as efficient as possible with your preparedness.

Create (and practice) a fire evacuation plan. When a fire alarm suddenly sounds, employee panic is a common reaction among those who are not prepared. The best way to mitigate this is by hosting regular fire evacuation drills with your entire workforce. This will educate staff on how to quickly exit and where to meet up for a headcount once outside of the building, so everyone can remain calm in a real-life scenario.

Have regular fire safety seminars with staff. Teaching staff general fire safety measures is a great addition to drills, as well. This will give everyone the opportunity to seek clarification or ask questions where needed and be sure that everyone is practicing fire safety as they complete their daily work tasks.

If your business has experienced a fire, we’re here 247 to respond and begin restoration. Call us today to learn how we can help you.

3 Steps To Recover From Kitchen Water Damage in San Antonio, TX

11/14/2019 (Permalink)

Kitchen With Standing Water San Antonio kitchen flooded from pipe leak

When you find a leak in your kitchen, many details should be handled quickly to minimize the damage flooding can cause. Though it may seem overwhelming, following these steps can help save your property and return your kitchen to its undamaged state.

  1. Shut Off the Water and Assess Your Safety

The first step when you have a leaky kitchen sink is to turn off your water. Check underneath the sink to start. There will probably be stop valves there (one for hot water and one for cold), which you can turn clockwise to stop the water from flowing to the sink.

Once you've stopped the active seepage, you should make sure the environment is safe. The most common concerns after kitchen floods are slip-and-fall incidents and electrical hazards. Also remember that wet materials can be extremely heavy. Exercise caution when removing damaged items.

  1. Call Your Insurance Company

You should call your insurance company when dealing with flooding in your residence. There are several types of water-related disasters, but for insurance purposes, there are only three categories of damage. Talking with restoration professionals can give you the details your insurance agent needs during the claims process.

  1. Call in the Professionals

Depending on the severity of your leak, damage can include ruined floors, cabinets, or appliances and can lead to mold or rot. These problems are more likely to linger if they aren't handled correctly from the start. A cleanup and restoration company can make recovering from emergencies from water in the home more manageable. A trained expert typically uses a scientific approach and powerful technology to help with every step. Restoration services may include evaluating damage, moisture extraction, drying, dehumidification, sanitizing, and kitchen repair.

If you feel daunted by the prospect of repairing your kitchen after flooding in San Antonio, TX, hire a skilled restoration company. By approaching the repairs methodically and using an array of impressive tools, experts can return your home to its pre-damage condition more quickly.

For more information or to set an appointment fell free to contact us at 210-757-0275 or at

3 Steps To Stop a Toilet From Overflowing in San Antonio,TX

11/14/2019 (Permalink)

Bathroom with toilet Possible Source in San Antonio fro sewer back up

3 Steps To Stop a Toilet From Overflowing

A drain line blockage can result in a flooded toilet. Homeowners can take three steps to stop a toilet from overflowing and limit the extent of sewer damage at a residence in San Antonio, TX.

1. Contain Damage

Contaminated water can cause major water damage. If this water sinks into carpet or porous building materials such as drywall, these materials will likely need to be torn out and replaced. Use towels or a mop to stop the spread of sewage backup.

2. Use a Plunger or Snake

Once a homeowner has taken measures to try to stop the spread of Sewage Water, he or she should address the cause of the problem. If the backup is due to a minor clog close to the floor drain, plunging a toilet may be enough to clear the clog and stop the overflow.

If the clog is more severe, insert an auger or snake into the toilet. Some augers have hand cranks while others can be attached to a power drill. It may be more effective to remove the toilet and snake the floor drain directly. You will need to use specialized tools and remove water from the bowl and tank or use a solidifying gel. Clear deeper clogs by snaking the drain cleanout in a basement or crawlspace.

3. Contact a Plumber

Calling a plumber can be easier than removing a toilet or dealing with a drain cleanout. If you do not have a snake or the skill or tools necessary to attempt advanced plumbing techniques, a trained professional is your best bet. If the problem originates in a municipal main, contact a sewage company.

If a flooded toilet causes extensive sewer damage, a homeowner should contact a water damage mitigation and restoration company located in San Antonio. Experts can remove damaged materials, promote drying to prevent mold and restore the affected area.

For more information or to set an appointment fell free to contact us at 210-757-0275 or at

Protect Your San Antonio Home from Fire

11/14/2019 (Permalink)

House Partially burnt down San Antonio Home almost totally lost, An ounce of fire prevention is truly worth a pound of cure

As we head into the winter season in Bexar County, we can expect to see residential fires on the rise. Statistically, January is the month in which the U.S. sees the highest percentage of house fires.

More Deadly Fires

Fires in the home cause great concern because although only eight percent of total fires occur in the home, they cause 23 percent of the injuries and 30 percent of the deaths. Of the deaths, about 60 percent occurred in homes with smoke alarms missing or not working.

Kitchen Fires

Cooking is the number one cause of fires in the home. You can protect your family by

  • Keeping combustible materials away from the stove and other cooking appliances
  • And monitoring children when they are cooking.

Malfunctioning Appliances

Short circuits and other appliance malfunctions also cause many house fires. Again, keeping flammable items away from space heaters and other appliances that get hot will help protect your home and family.

Never leave a space heater on when sleeping or not in the room with the heater. Unplug electric appliances when not in use.

Smoke Alarms Save Lives

Be sure to check your smoke detectors monthly and replace your batteries annually. You should also replace your detectors when they are ten years old or according to the manufacturer’s recommendation. Fires happen, but many do not have to be fatal.

Call SERVPRO for Professional Fire Restoration

Should you have the misfortune to suffer a fire in your home, you can call SERVPRO of East San Antonio anytime day or night at 210-757-0275 to speak with a caring individual who will help you start taking back your home. Our fire restoration technicians are certified by the Institute of Inspection Cleaning and Restoration Certification to provide professional restoration services according to industry standards.

We can dry wet materials, clean the soot and filter harmful particulates out of the air. We will even deal with your insurance company to help them understand the scope of your loss. We want to be your first choice to make fire “Like it never even happened.”

For more information or to set an appointment fell free to contact us at 210-757-0275 or at

3 Stages of Fire Damage Remediation in San Antonio, TX

11/14/2019 (Permalink)

Side of house with window burnt out Fire Damage, Bexar County, San Antonio, TX

Three Important Stages of Fire Restoration

If your San Antonio, TX, home has been damaged in a fire, then you will likely need to have fire restoration done. What this entails can vary depending on the severity of the damage, but the general process remains the same. While your house is being worked on, you can expect the restoration company to carry out three important stages.

  1. Inspection

Before fire restoration can begin, the house will need to be inspected. The workers will look at each area of your home to determine the extent of the damage. This allows them to determine the best way to move forward with their work and create a plan for repairs.

  1. Mitigation

Once the inspection has been completed, the workers will move on to mitigation. This step is essential to preventing the damage from getting worse. If there are missing areas of walls and roofing or broken windows, these will need to be boarded up or covered with a tarp. Soot and smoke damage will be removed. If the fire department needed to put out the flames with a hose, this stage will also include removing excess water and drying the building. Unpleasant smoke odors will be removed as well.

  1. Restoration

After damage cleaning, the final stage can begin. During restoration, workers will begin to return your home to its previous condition. In the case of severe damage, this can include rebuilding walls, roofing, or even whole rooms. Smaller tasks, such as replacing carpets and repainting walls, will be done as well. Once this has been finished, your house should look as good as it did before the fire occurred.
Whether the fire in your home was large or small, fire restoration is a necessary part of returning your home to normal. A fire damage remediation company has the equipment and training necessary to do this quickly and thoroughly. They will be able to repair your home and can salvage many of your damaged belongings as well.

For more information or to set an appointment fell free to contact us at 210-757-0275 or at

Here is What You Should do for Your Commercial Water Damage Scenario in San Antonio, TX

11/14/2019 (Permalink)

Office with standing water and a bucket with hose Water damage can quickly affect your business in San Antonio. Excess water can quickly cause a mold infestation scenario.

Prepare for Water Damage in the San Antonio Area

Recently, the number of craft breweries in Minneapolis has exploded. Vast amounts of water are used even in a small, niche brewpub, exposing the investors to the potential of a catastrophic loss if a copper leaks or a supply line bursts. Work with us to develop a preparedness plan to ensure that any water loss is a brief set back, not a brand buster.

Commercial entities like small breweries can face significant financial crises if severe water damage closes their San Antonio site for even a short period. Although they have loyal customers, dozens of additional specialty brewers hawk their wares just up the block or in other areas of the Twin Cities. Statistics illustrate that nearly 50 percent of businesses facing a disaster without a preparedness plan do not survive.

Work with our experts at SERVPRO to develop disaster response agenda that protects your hard-fought rise in the business. Our Emergency Ready Plan and Profile (ERP) is a collaborative effort, including an in-depth evaluation of your commercial property layout and your operations.

An experienced project manager visits your brewery, ready to sketch out a blueprint of equipment, storage and inventory spaces, retail areas, and more. SERVPRO pay particular attention to the location of critical services like utility shutoffs and plumbing, heating, cooling, and electrical grids. Expect recommendations aimed at limiting your loss if a pipe bursts, brewery equipment fails, or extreme weather or other outside forces imperil your business.

You personalize the ERP with our mobile app. The app walks you through questions intended to help you prioritize and share critical information with the SERVPRO crew that might answer your water damage call in the future. Identify and provide contact information for the vendors and contractors who designed and built your equipment and systems so we can reach out if needed during mitigation and remediation. Designate one or more individuals whom you authorize to act for you should you be unavailable during the emergency.

Clarify that SERVPRO is your restoration company of preference, allowing us to start work immediately. With a concise, digital plan available, our work will have you back in the brewing business swiftly.

For more information or to set an appointment fell free to contact us at 210-757-0275 or at